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Articles Tagged with: Insurance Companies

National Property and Casualty Insurance Carrier : Claims Platform Migration

A national property and casualty insurance carrier was struggling with an antiquated claims platform. Built on the IBM AS400 Mainframe system, the existing platform was unable to scale up to the growing needs of the organization and was based on legacy code plagued with significant “technical debt.

The Solution

RiskSpan partnered with the client to identify and vet out a cloud-based SaaS solution provider to function as the system of record for all claims processed within the organization. This partnership ran from the discovery phase all the way through the production roll-out and post roll-out business-as-usual phase.  

RiskSpan also assisted with the data migration ETL project necessary to transfer existing open and recent claims to the new platform. All existing interfaces with internal systems and third parties were reconfigured to be functional with the new claims platform. 

Client Benefit

Cloud adoption enabled the client to improve its technology capability score from AM Best Ratings, a key metric for evaluating the health of insurance carriers. 

Project deliverables included: 

  • Documentation of the current state of all internal and external interfaces  
  • Design and Solution Architecture for impacted interfaces 
  • API Design and Data Normalization across the Claims enterprise 
  • API Interfaces using Reactive Programming principles 
  • Implementation of the required security compliance for all data transmissions to and from the public cloud 
  • Integration with Azure identity systems for SSO Integration 
  • Automated Integration testing 
  • Data Lake on SQL Server to facilitate data migration 
  • Financial Reporting from Data Lake using Tableau Server 
  • Agile Project Delivery with 4-week sprints using SAFe Release Trains. 
  • Technology Stack – Java, Spring Cloud, Spring Boot, Spring Security, AS400 DataQueues, Azure SSO, JIRA, Jenkins, Gradle, OAuth 2, Tomcat, GIT, Gerrit, JSON, XML, SQL, Stored Procedures. 

National Property and Casualty Insurance Carrier: Customer Self Service Portal

A national property and casualty insurance carrier needed to modernize its customer selfservice portal. The complexity of the existing portal made it difficult for customers to find what they were looking for, resulting in declining customer engagement. The existing system was also inflexible and failed to align with the company’s new products and brand identity. 

The Solution

RiskSpan led the development of a state-of-the-art, web-based application enabling customers to resolve a full range of self-service needs without resorting to customer service callThe solution was developed using the Design Thinking approach, putting users first and offering a simplified and seamless experience when servicing policies.  

Client Benefits

The technical architecture laid the foundation for all future web-based applications to be developed within the organization. 

The new portal was sufficiently flexible to support rapid deployment of new features relating to the changing product landscape owing to increases in recent catastrophic events. 

Other client deliverables included: 

  • Technical Architecture for the proposed JavaScript front-end platform which would be supported by a micro-services based backend system 
  • Proof of Concept delivery with Rapid Prototyping 
  • Implemented a React based Front end application with reusable component libraries 
  • Component libraries have been implemented in the organization’s new branding aesthetic and will be made available through an internal component repository that can be leveraged by all applications. 
  • Optimized solution to meet future performance demands and scaling to ensure a consistent user experience 
  • A/B Testing capabilities to ensure continual user engagement 
  • Agile Project Delivery with 2-week sprints using SAFe Release Trains 
  • Kanban Development adopted post production roll-out with interrupt capacity planning to rapidly address issues that might come up in production. 
  • Unified code-base to support application delivery over mobile apps as well 
  • Technology Stack – Typescript, React.js, React Native, Material UI, Redux, Java, Spring Boot, Spring Security, JIRA, Jenkins, Gradle, OAuth 2, Node.js, Tomcat, GIT, Gerrit, JSON. 

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