A national property and casualty insurance carrier needed to modernize its customer self–service portal. The complexity of the existing portal made it difficult for customers to find what they were looking for, resulting in declining customer engagement. The existing system was also inflexible and failed to align with the company’s new products and brand identity. 

The Solution

RiskSpan led the development of a state-of-the-art, web-based application enabling customers to resolve a full range of self-service needs without resorting to a customer service call. The solution was developed using the Design Thinking approach, putting users first and offering a simplified and seamless experience when servicing policies.  

Client Benefits

The technical architecture laid the foundation for all future web-based applications to be developed within the organization. 

The new portal was sufficiently flexible to support rapid deployment of new features relating to the changing product landscape owing to increases in recent catastrophic events. 

Other client deliverables included: 

  • Technical Architecture for the proposed JavaScript front-end platform which would be supported by a micro-services based backend system 
  • Proof of Concept delivery with Rapid Prototyping 
  • Implemented a React based Front end application with reusable component libraries 
  • Component libraries have been implemented in the organization’s new branding aesthetic and will be made available through an internal component repository that can be leveraged by all applications. 
  • Optimized solution to meet future performance demands and scaling to ensure a consistent user experience 
  • A/B Testing capabilities to ensure continual user engagement 
  • Agile Project Delivery with 2-week sprints using SAFe Release Trains 
  • Kanban Development adopted post production roll-out with interrupt capacity planning to rapidly address issues that might come up in production. 
  • Unified code-base to support application delivery over mobile apps as well 
  • Technology Stack – Typescript, React.js, React Native, Material UI, Redux, Java, Spring Boot, Spring Security, JIRA, Jenkins, Gradle, OAuth 2, Node.js, Tomcat, GIT, Gerrit, JSON.